Privacy policy

What we collect

We only ask for what we need to serve you. Depending on how you reach us, that may include:

• Contact form. Your name, email, phone number (optional) and the message you send, so we can answer your enquiry.
• Newsletter. Your email address, so we can send occasional updates on products and offers. Unsubscribe any time.
• Bulk & corporate orders. Your name, email, phone and the details of your enquiry, so we can prepare a quote and coordinate delivery.
• Orders & delivery. When you place an order, the name, phone, email and delivery address needed to confirm, pack and ship it.

How we use it

• Respond to your messages and provide support.
• Confirm orders, arrange delivery and process returns or warranty claims.
• Send the newsletter and order updates you ask for.
• Keep our store secure and prevent spam or abuse.

Where your information lives

Form submissions and order details are stored securely with our database provider (Supabase). When you chat with us on WhatsApp, that conversation is handled by WhatsApp under their own terms. Newsletter and receipt emails are sent through our email provider.

We do not sell or rent your personal information. We share it only with the delivery and service partners needed to complete your request, and only where the law requires it.

How long we keep it

We keep order and enquiry records for as long as needed to support warranties, returns and our own bookkeeping, then remove them. You can ask us to delete your details, or to stop the newsletter, at any time.

Your choices

You can ask to see, correct or delete the personal information we hold about you, and you can unsubscribe from the newsletter using the link in any email or by messaging us. Just email lucentlifenepal@gmail.com and we’ll take care of it.